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Privacy Policy

Date of Enactment: January 1, 2026
Last Updated: January 1, 2026

Polarix Audio (hereinafter referred to as the “Company”) establishes the following Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as the “Service”).

1. Personal Information

“Personal Information” refers to “Personal Information” as defined in the Act on the Protection of Personal Information of Japan. It refers to information regarding a living individual, including name, date of birth, contact information, IP address, cookie identifiers, online identifiers, location information, and other information that can identify a specific individual (personal identification information). Furthermore, where definitions of “Personal Information,” “Personal Data,” or similar terms exist in the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the Personal Data Protection Act of Thailand (PDPA), or other applicable laws, such definitions shall also apply.

2. Methods of Collection

The Company may ask for personal information such as name, email address, and credit card information when a user registers for use. In addition, the Company may collect information regarding transaction records and payments containing the user’s personal information made between the user and our partners (including information providers, advertisers, ad distribution destinations, payment processing agents, etc.; hereinafter referred to as “Partners”) from such Partners. The Company may collect the following categories of personal information:

  • Identifiers (Name, email address, account name, Cookie ID, etc.)
  • Commercial Information (Purchase history, payment information, etc.)
  • Internet or other electronic network activity information (IP address, browser information, access logs, browsing history, etc.)
  • Geolocation data (Approximate geographical location estimated from IP address, etc.)
  • Inferences (Profiles reflecting user preferences and tendencies drawn from the above information)

3. Purposes of Use and Legal Basis

The purposes for which the Company collects and utilizes personal information and the corresponding legal bases are as follows:

  • To provide and operate our Service (Legal Basis: Performance of Contract)
  • To respond to inquiries from users (including identity verification) (Legal Basis: Performance of Contract, Legitimate Interests)
  • To identify users who violate the Terms of Use or attempt to use the Service for fraudulent or unjust purposes, and to refuse their use (Legal Basis: Legitimate Interests, Compliance with Legal Obligations)
  • To allow users to view, change, or delete their own registration information and view their usage status (Legal Basis: Performance of Contract, Compliance with Legal Obligations)
  • To bill users for usage fees in paid services (Legal Basis: Performance of Contract)
  • To market and advertise our services, products, and content (Legal Basis: Legitimate Interests or Consent)
  • To improve services and develop new services (Legal Basis: Legitimate Interests)
  • Purposes incidental to the above purposes of use

4. Change of Purpose of Use

The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is relevant to the purpose before the change. When the purpose of use is changed, the Company shall notify the user of the changed purpose by the method prescribed by the Company or announce it on this website.

5. Provision and Sharing of Personal Information to Third Parties

  1. The Company will not provide personal information to a third party without the prior consent of the user, except in the following cases or cases permitted by the Act on the Protection of Personal Information or other laws and regulations:
    • When it is necessary to cooperate with a national government organ, a local government, or a person entrusted by them in executing the affairs prescribed by laws and regulations, and there is a risk that obtaining the consent of the person will interfere with the execution of such affairs.
    • When it is necessary for the protection of the life, body, or property of a person and it is difficult to obtain the consent of the person.
    • When it is specifically necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the person.
  2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information shall not fall under the category of a third party:
    • When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use (including payment processors, cloud service providers, analysis service providers, etc.).
    • When personal information is provided in connection with the succession of business due to merger or other reasons.
  3. [Statement regarding CCPA/CPRA]
    The Company has not “sold” (Sale) personal information in exchange for monetary consideration in the past 12 months and has no plans to do so in the future. However, sharing identifiers such as Cookies with advertising partners (Google, Meta, etc.) for the purpose of targeted advertising distribution may be considered “Sharing” or “Sale” under California law. Users have the right to opt-out of this sharing by the method described in Article 12 (via Article 10).

6. International Transfer of Personal Information

In providing the Service, the Company may transfer the user’s personal information to servers or third parties located outside Japan (including the United States and countries outside the European Economic Area (EEA)). In such cases, the Company will take reasonably necessary protective measures based on applicable laws and regulations (such as concluding Standard Contractual Clauses (SCCs), transferring to countries with an adequacy decision, etc.).

7. Data Retention Period

The Company retains collected personal information for the longer of the period reasonably necessary to achieve the collection purpose or the period required by applicable laws. After the retention period ends, the Company will promptly delete or anonymize the data.

8. Disclosure, Correction, Deletion, Suspension of Use, etc. of Personal Information

  1. When requested by the person to disclose, correct, add, delete, or suspend the use of personal information (hereinafter referred to as “Disclosure, etc.”), the Company will respond within a reasonable period after verifying the identity of the person.
  2. However, if any of the following applies, the Company may refuse all or part of the request, and if it decides to do so, it will notify the person with the reason:
    • When the identity cannot be verified.
    • When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party.
    • When there is a risk of causing a significant hindrance to the proper implementation of the Company’s business.
    • When it would violate laws and regulations.
    • When the request is manifestly unfounded or excessive (e.g., repetitive character).
  3. If any of the reasons for refusal in the preceding paragraph applies, or if the content of the request does not match the data held by the Company, the Company may decide not to perform Disclosure, etc. Note that, in principle, the Company will not disclose information other than personal information, such as history information and characteristic information.

9. Rights of Data Subjects

Subject to applicable laws, eligible users may have the following rights:

  • Right of Access: The right to confirm the data held by the Company and the purpose of use, etc.
  • Right to Rectification: The right to request correction of inaccurate data.
  • Right to Erasure (Right to be Forgotten): The right to request deletion of data under certain conditions.
  • Right to Restriction of Processing / Right to Object: The right to object to processing based on legitimate interests (marketing, etc.).
  • Right to Data Portability: The right to receive data in a machine-readable format.
  • Right to Withdraw Consent: The right to withdraw consent at any time for processing based on consent.
  • Non-Discrimination: The right not to be denied services or subjected to price discrimination for exercising these rights.
  • Right to Lodge a Complaint: The right to lodge a complaint with the data protection supervisory authority of your residence.

10. Cookies and Tracking Technologies

  1. The Company uses Cookies, web beacons, and other tracking technologies in the Service.
  2. Users can reject Cookies through browser settings, but some functions may be restricted.
  3. For users in the United States and other applicable regions, data sharing (sale) for advertising purposes can be refused via the Global Privacy Control (GPC) signal of the browser or the opt-out link on our website.

11. Changes to Privacy Policy

The content of this Policy may be changed without notice to users, except for matters otherwise provided by laws or this Policy. Unless otherwise specified by the Company, the changed Privacy Policy shall take effect from the time it is posted on this website.

12. Contact Information and Administrator

For inquiries regarding this Policy or the exercise of rights, please contact us at the following:

  • Company Name: Polarix Audio
  • Contact: Please contact us via the [Inquiry Form] here.

13. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of Japan. The Tokyo District Court shall have exclusive primary jurisdiction by mutual consent over any dispute regarding the Service or this Policy.

Polarix Audio

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